Rental Policies

Payment & Cancellation
–   A 30% non-refundable deposit is required to reserve your order.
–   All sales are final. No refunds are issued for any reason, including cancellation.
–   All orders must be finalized at least one week prior to your event.

Renter Responsibility
–   You are financially responsible for all equipment from delivery until pickup. This includes items that are lost, stolen, or damaged in any way (e.g., broken, chipped, stained).
–   Replacement costs for damaged or missing items will be charged to the credit card on file.
–   Linens must be returned dry and free of debris. You will be charged the full replacement cost for any linens damaged by stains, burns, or wax.

Logistics & Fees
–   Equipment must be assembled and ready for pickup at the scheduled time. A late fee will apply for any delays.
–   Standard rental rates are for a 24-hour period. We typically deliver 1-2 days before and pick up the day after your event.
–   Setup and teardown services are available for an additional fee (excludes canopies, platforms, etc.).
–   A return trip fee will be charged for any extra deliveries or pickups we are required to make.

Delivery
–   Delivery fees are based on ground-floor delivery. Additional fees apply for high-rises, long carry-outs, timed deliveries, holidays, and difficult installations.
–   Delays caused by you at the delivery or pickup location will result in additional fees.

Liability & Safety
–   We are not liable for damage to your property (e.g., floors, driveways) or for any personal injury related to the use of our equipment.
–   You assume all risk during the rental period.
–   If you authorize us to stake items into the ground, you are solely responsible for locating underground utilities.
–   We may refuse installation due to unsafe conditions or weather. In this event, you are liable for 50% of the total rental cost.

Order Confirmation
–   Submitting an online order is a quote, not a reservation. Your order is only confirmed after you speak with a team member and your payment is processed.