Frequently asked questions
What types of events do you provide rentals for?
We provide rentals for a wide range of events, including weddings, birthday parties, corporate events, festivals, baby showers, and more. If you're planning any kind of gathering, we can help make it memorable.
Do you offer delivery, setup, and takedown services?
Yes! We offer full delivery, setup, and takedown for all our rental items. Our team will ensure everything is properly installed and removed according to your event schedule.
How far in advance should I book my rentals?
Are your tents weatherproof and suitable for all seasons?
Yes! Our tents are designed to withstand a variety of weather conditions — including sun, wind, and light to moderate rain. With optional sidewalls and anchoring systems, they provide excellent protection and comfort year-round, whether you’re hosting a summer wedding or a winter gathering.
Are the tents fire retardant and safety certified?
Absolutely. All of our tents are made from commercial-grade, fire-retardant materials and meet industry safety standards. This makes them a safe choice for events at public venues, private homes, or commercial spaces.
Can your tents be customized for different event types or themes?
Yes! Our tents are extremely versatile and can be customized with lighting, flooring, sidewalls, heating, and decor to match your event's theme or layout. We’ll work with you to create a comfortable and stylish environment that fits your vision.
What happens if something gets damaged during my event?
Can I make changes to my order after booking?
Yes, you can make changes up to a certain point before your event—typically 7 days prior. Please contact us as soon as possible if you need to adjust your rental items or quantities. For full details please visit our Rental Policies page.
What happens if it rains or there’s bad weather on the event day?
We offer tent rentals that provide shelter for outdoor events. However, we strongly recommend having a backup plan or weather contingency in place. Our team can help you choose weather-appropriate options during the planning process.
How do your tents stay secure in wind or on hard surfaces?
How long does it take to set up a tent before an event?
Setup time depends on the tent size, but most standard installations take 1–3 hours. Larger or more customized tents may take longer. We always schedule delivery and setup well before your event start time, so everything is ready to go without stress.
Do I need a permit to install a tent at my location?
It depends on the city and the size of the tent. Some municipalities require permits for tents over a certain size or if the event is in a public space. We’ll help you determine if a permit is needed and can provide documentation like fire-retardant certifications if requested.